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iPhone Glass Cracked: Will it Cost Me?


Jan 16, 200830048Views504Comments

Did the glass crack on your iPhone? Read about my cracked iPhone screen below and find out what you can do about your cracked iPhone glass.

Last night my touchscreen was disabled after I accidentally dropped my iPhone and ended up with a cracked iPhone screen.

iPhone Glass Cracked

My iPhone glass cracked in about five places after I dropped it on my wood floor.

But the iPhone screen cracks are not on the top glass layer of the iPhone. I can actually slide my finger down the screen and it’s completely smooth.

What appears to have cracked is the touchscreen beneath the glass. So my iPhone works perfectly fine, except that I can’t interact with it.

As long as my SIM card is inside, I’ll continue to get phone calls that I can’t answer, my preprogrammed alarms will continue to go off without my being able to hit Snooze, and the phone will not turn off until the battery drains.

The obvious downside of a touchscreen phone is that, generally, if one feature breaks they all do. The lack of hardware buttons means you can’t answer calls, turn off alarms, send text messages or do ANYTHING without a working touchscreen. The cracked iPhone glass resulted in my iPhone becoming completely unusable.

Does iPhone Glass Crack Easily?

Update: New Evidence Suggests Apple May Make Over $100 Million a Year on Cracked iPhone Replacements

When I read the results of PC World’s iPhone stress tests, I admittedly got a little cocky and decided to go without a case for my iPhone.

I’ve dropped my iPhone a number of times, without a problem. However, this was the first time I dropped it directly on its glass surface… and it resulted in a broken iPhone screen. The iPhone cracked glass issue is not unique to me, however.

After doing some research, it seems the cracked iPhone screen problem is not uncommon. iPhone Atlas notes that “an awkward fall, too much pressure and other unnatural impact can cause cracks in the optical glass.”

Furthermore, you may be more likely to end up with your iPhone 4 screen cracked, since the iPhone 4 contains glass on both sides.

iPhone Cracked Glass Under Warranty?

Apple states on the iPhone Warranty (PDF) that “Service may not be available if your iPhone has been damaged due to accident or abuse.”

Nevertheless, iPhone Atlas said they “received reports from some readers who had success having their iPhones with cracked iPhone screens replaced free of charge by geniuses at the Apple Store … but don’t count on it.”

I’m going to try my luck this weekend at the Apple Store, but I’m not feeling too hopeful. If Apple declines to replace my iPhone for free, I’ll either have to pay them $249 to repair my iPhone, or have it repaired by someone else.

What really bugs me about the $249 repair fee is that it’s only applicable to 8GB iPhones. The 4GB ones cost $199 to repair, even though the hardware that I need replaced is identical on both versions!

So I gave Apple more of my money on January 29 to get an 8GB iPhone, and now they want to exploit that and charge me more for repair? I think that’s unfair.

iPhone Glass Repair: Other Options

So what can you do if you are in need of iPhone glass repair? You can pay Apple a couple hundred for a replacement iPhone, but there are other options as well.

For the do-it-yourselfer, here are some lower-cost LCD replacement options on Amazon:

iPhone 6 Replacement Glass

iPhone 5 Replacement Glass (Black)

iPhone 5 Replacement Glass (White)

iPhone 4 Replacement Glass

Motorola Phone

I’ll be sure and report back after visiting the Apple Store this weekend to let you all know whether Apple was willing to replace my cracked iPhone glass for free.

Until then, I’ll be relying on my trusty old Motorola phone from Wal-Mart. Not quite as useful as the iPhone, but it does make phone calls!

Update #1: I got my replacement iPhone from Apple. Read about my iPhone glass repair experience.

Update #2: Over time, evidence in the comments of this blog has begun to indicate that a cracked iPhone screen is a problem for many iPhone users.

iPhone Update 1.1.3 Adds GPS, Mass Text Messaging & More

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iPhone Glass Repair: My Visit to the Apple Store

378 Comments

  1. I Dropped my iPod On my wood floor, and the damage is BRUTAL. It still works, but Apple wants $520 for ONE REPAIR! But its is a bad crack….

  2. I ordered a do it yourself kit on amazon to fix it. It came with tools and the screen looks GREAT
    IN FACT IM USING RIGHT NOW!!!

  3. We have a shop in Austin, TX that offers $49 screen replacement for the iphone 3 and 3g. Its $79 for the 4 and 4s. Even though you can find parts online pretty cheap nowadays, its best to bring the phone into have a professional fix it for you because the ribbons are very delicate.

  4. i have the original iphone 4…my front screen is shattered and i cant see anything its black..phone still works when i plug it into my computer and i could unlock it before i took the screen protector off the shattered screen….anyone know whats broken to cause it to be black?

  5. I dropped mines getting out of my car, it had cracked, I brought a use known working one off eBay, than brought a disassembly IPhone kits and replaced the top screen with the use one. It a little hard, but somewhat easy once u open it up, like a motherboard on a computer and its save me hundred of dollars!

    1. H, just curious and for clarification (in case I ever have to do this), you bought a working one what? another phone? and what was the cost of this and your kit? I assume it was much less that taking it to Apple to get a repair?

  6. What do I do when my iPod screen is cracked how much money does it cost to get it fixed I dropped it on the sidewalk

  7. I’ve had my iPhone for a while and I have a case on it. I had no problems with it until very recently. One time last month I was walking, my phone dropped on the cement and the screen broke. It wasn’t that bad. A few days later, I dropped it again. Much more damage to the screen. I saw a store in the mall that fixed screens and I got it fixed. Today, I had my phone on the side of a table, an alarm came on and I couldn’t tend to it right away, it fell off the table onto tile, and now the screen is broken again. I’m really angry right about now.

  8. 2 hours after activating phone it fell 6 inches off a beach chair and shattered. i have a 6 yo who loves the thing. Will it ever not break with a fall

  9. I put mine in my pocket pulled it out five minutes later and I had a big gouge in the screen

  10. Yeah nigga got my screen fixed free of charge just threatened legal liability as I dropped my phone on grass and it shattered , apple were more then happy to replace it just have to be assertive

  11. i took my iPhone to fixmyiphonenyc[dot]com. i sent it in and they sent it back 2 days later completely replaced. only cost $79 + shipping for an iPhone 4. they also have color conversions for a bit more.

  12. so, today at school my phone slipped out my pocket, i had an otterbox on it and the screen cracked and now the phone wont work, like it will light up but i cant even “slide to unlock” what do i do? will it cost me anything? or ill the otterbox place replace my iphone3gs?

  13. I’ve just smashed my ipod screen at the bottom left corner and the screen cracked but when i rub my finger across the screen its fine except the bottom left corner. How much will it be to fix my ipod.

  14. my iphone4s fell on the floor (5 feet tall) and totally cracked the front glass. but the phone is working…i still use it. i looked for a repair shop in greenhills san juan and the charge is P4000 to P5000. I looked for another shop in Makati Cinema Square which is nearer to me and the charge is P2,500. so far thats the cheapest. haist

  15. i need to know the exact price,cozz i need to replace the screen.somebody tell me the price

  16. I just dropped my iPhone 4s konce when I was running on the sidewalk. Now the bottom right hand corner of the screen is all cracked. The touch screen beneath it works. Does anyone know of I will be charged to fix the glass and LCD screen?

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