iPhone Glass Repair: My Visit to the Apple Store
I went to the Apple Store in Miami today to get a replacement iPhone after my iPhone glass cracked when I dropped it on my wood floor.
Read about my iPhone glass repair experience below:
Since I read on the iPhone warranty that “service may not be available if your iPhone has been damaged due to accident or abuse,” I was expecting that the iPhone glass repair would cost me and that I would not get a free replacement.
iPhone Glass Repair Cost
I was right. Despite my pleas, both the tech support rep and a manager insisted that the warranty would not cover any physical damage and that I would have to cover the cost of the iPhone glass repair myself.
So I reluctantly handed over $250 big ones — an act I’m hoping to soon forget — to get myself a replacement iPhone.
Apple’s repair fee for the iPhone is much too high, in my opinion. I feel that charging $250 for something that probably costs far less to fix is taking advantage of customers.
Apple knows that once I’ve paid the hefty price for an iPhone, I’m not likely to leave it damaged and buy a competitor’s phone, especially when there are few phones out there that can offer the same user experience. They could probably charge an iPhone glass repair fee of $400, the price of a new iPhone, and people would still pay up.
So I went home and tried to forget about the arm and the leg I’d just given to Apple in exchange for a new iPhone. Then, as I was importing my backed up contacts from iTunes and upgrading to firmware version 1.1.3, I noticed a significant discoloration on the chrome that I had missed before.
Had the iPhone replacement cost me $50, I would have disregarded the smudge, but for $250 I refused to settle for a new iPhone that was anything less than perfect. So, irritated, I drove back to the Apple Store and explained this to a manager.
Although he was nice, he tried to explain to me that certain defects are “within spec,” and that I might be out of luck.
He said, “for example, if a pixel on the screen is out, that would be within spec and we wouldn’t be required to replace it.” In other words, “if we give you a damaged product, it’s not our fault.”
I refused to accept such a nonsense policy, so the manager agreed to put me on standby so that I could talk to a tech support rep at the Genius bar. Once I was called up, the tech support employee replaced my phone without hesitation.
Now I’ve finally got a clean, functioning iPhone. Next week, I’m ordering myself a case so that this doesn’t happen again. Have you ever had to deal with a cracked iPhone screen? Did you have any luck with an iPhone glass repair service other than Apple’s?
In my panic, I probably spent more than I had to on fixing my broken iPhone. After doing research and hearing about other people’s experience cracking their iPhone glass, I decided to put together this guide, “iPhone Fixes,” that summarizes the options available to fix your broken iPhone. You can download it below: