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Feb 2, 2008 | By Chris | Tags: , |   92

Update: Has Safari stopped crashing?

At times when I’m surfing the web on iPhone’s Safari browser, it crashes and takes me back to the home screen. Safari hasn’t crashed as frequently on my new replacement iPhone compared to my old one, but the fact that it has happened on both makes me wonder how widespread the problem is.

On my old iPhone I performed a restore through iTunes and the problem was minimized but not completely eliminated.

I was surprised to see the Safari browser crashing on my new phone starting about last week. There are certain scenarios when it’s most likely to happen:

  • Safari crashes when I’ve got the iPod playing in the background while I’m browsing.
  • Safari crashes when I’ve got 4 or more tabs open. Maybe the iPhone gets overloaded and that’s why it crashes, but it doesn’t happen while I’m using any app other than Safari.
  • Safari crashes sometimes when I’m entering text into a text field.

It rarely happens when I’m browsing with one or two tabs open and the iPod is off.

I did a search on Google and found that iPhone’s Safari crashing problem is not all that uncommon. Ed Shull posted about it back in July and has received 66 replies, many from people who have experienced the same problem.

Phil Windley has a post on fixing Safari crashes by rebooting your iPhone — he says holding the home and power buttons down for 10 seconds does the trick. I tried this and Safari hasn’t crashed since then, but I think it’s still too soon to tell.

Update (Feb. 4): Safari continues to crash on me. Just now I was browsing (on a WiFi network) with two tabs open and listening to the iPod, and Safari crashed 3 times in 10 minutes. I came to update this post on my iPhone while still using the iPod app and Safari crashed another two times.

Now that I turned the iPod off it hasn’t crashed. It seems the problem is largely related to browsing while simultaneously using the iPhone’s iPod application.

Does Safari crash on your iPhone? Please share your experience in the comments.

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92 Comments So Far...

Feb 3, 2008 @ 12:00 am

Yes, my iPhone’s Safari browser crashes a couple times a week and goes straight back to the home screen. It doesn’t seem to happen for any particular reason. I will pay more attention to it now. I think it happens when I have 4 or more tabs open, but not always.

Feb 3, 2008 @ 2:39 pm

I get the occasional Safari crash, but more often (more than once a week), I get a complete iPhone freeze-up. I haven’t figured out exactly what is going on, but it happens most often at work, which makes me think it may have something to do with the wireless.

Feb 3, 2008 @ 7:01 pm

Doug, that’s interesting that it happens most often at your workplace. I wonder if the wireless network could have anything to do with it. Come to think of it, I haven’t bothered to notice whether I’ve been on WiFi or EDGE when Safari crashes.

jenn
Feb 7, 2008 @ 12:04 pm

i havent had any of these problems with my phone. i musta god lucky and got the only one that works. i actually use my phone so much and the internet. it has tto kover my life, im more connected with the people around me.

Reese
Feb 7, 2008 @ 1:33 pm

I had the same problem, but I called Apple and they said all I needed to do was turn my iPhone off every once and a while. The problem stopped immediately .

Tony Ly
Feb 7, 2008 @ 2:27 pm

I have had this problem with my phone as well. Whether on edge or wifi network it still crashes. I have had it crash while having only 1 page open while the ipod was running and it crashes. So multiple pages crashes it as well. I have actually had it crash on my just while loading a webpage as well. Now I don’t really care too much for the crashes because now I have another issue with my phone. It has to do with the silencing switch. I turn it to silent but the phone shows up on screen that it went silent then comes back to sound enabled and keeps doing it for about 5 times by itself. sometimes I switch the sound on but it goes into silent mode. Has anyone experienced this? sorry to Chris for bringing up another question in your topic.

Chris Nelson
Feb 7, 2008 @ 8:48 pm

My safari crashes all the time. If its anything more than a news site, and oftentimes when entering text. Most of the time when entering text. The rate seems to have increased since the new patch came out. (the one released within the same time as the air) anyone else?

I think there’s only so much this little device can handle. Which is a little dissappointing considering the commercials are all about multitasking.

Tom Cooper
Feb 10, 2008 @ 4:48 pm

My iPhone crashes while I’m listening to music, on it’s own.
Then, listening to music and browsing Safari, crash.
Listening to music and typing SMS messages, crash.
It’s not all the time, but the majority.

Feb 10, 2008 @ 5:32 pm

Tom, that’s a serious problem if it crashes the majority of times. Have you tried restoring your iPhone through iTunes? If you have and that doesn’t solve the problem, why not take it into the Apple Store? I’d assume the warranty would cover that, especially if it crashes more times than it doesn’t.

mic
Feb 16, 2008 @ 7:14 pm

3day old iPhone, it crashes a few times a day. One tab, no music and only on wifi. I hope it gets fixed, as I love this little phone. ( last phone was an xda )

daniel
Feb 25, 2008 @ 1:27 am

I am seeing the same issue it happens on edge when there is more then 2 windows open and seems to happen more frequently on wifi wPA encrypted not sure if the encryption matters. The safari crash I see does not require any other apps running however I do have 10 IMAP email accounts that check for email every 15 minutes in the background that may also have something to do with it. I just power cycled my device hopefully that helps I will make sure I do it once a day like the apple customer cafe advised one of the previous posters. I’ll keep this updated if I keep seeing it.

Darex
Feb 26, 2008 @ 1:05 pm

That’s highly disappointing, but not surprising.

Every Mac I’ve ever used crashed, and I’ve never bought into that hype.

For the record, my WM6 smartphone never crashes. WM5 did sometimes, but never WM6.

How ironic that it’s more stable than the iPhone!

Glad I read this before I actually bought an iPhone.

Sean
Mar 1, 2008 @ 6:46 am

Ive had my iPhone since the start of December, and experience crashes on a fairly regular basis.

Majority of times it crashes on more data heavy pages; lots of graphics, long forum posts, that sort of thing. Other times it just crashes for no perceivable reason whatsoever.

It has the occassional tendency to load pages and fail to activate hyperlinking too, which is annoying.

I get a full iPhone freeze once every two weeks or so too, and on about ten occassions had the touch system either slow almost to a halt, or freeze entirely.

Annoying.

judy
Mar 3, 2008 @ 6:50 pm

mine crashes as well. i havent used the ipod feature yet. i will be just surfing the web and it crashes.

daniel
Mar 5, 2008 @ 12:13 am

since I power cycled my device and updated to 1.4. My browser no longer crashes and my phone has been very stable. I would recommend a power cycle if u see the problem frequently that seemed to fix my problem even before the 1.4 update. I have the 16g model with quite a bit of music and video I also browse on it very often on both wifi and edge

Mar 29, 2008 @ 2:42 am

yes just ryte now in about 4 minutes it crashed 3 tymes .
And it seems lik wen it listening 2 the iPod it crashes more same with more tabs and
SMS . Mine crashes A LOT witch is really irratating

Ron
Apr 21, 2008 @ 11:04 am

I am a new Iphone user, I bought mine last march and it seems that safari is the only thing thats annoys me. It keeps on going back to the home page of the website I am browsing. I tried copying the settings of my Ipod touch which really works fine with safari but still I get this problem. Any suggestion aside from rebooting

Joshua
May 28, 2008 @ 9:05 am

I am also a new iphone user. I bought it last thursday (5/22/08). And I am also experiencing the crashes on the safari browser. I only have that open no email no music just the one page and it crashes on me often. Also it has crashed on my while watching movies. I wonder if it is an error in the conversion I did from the dvds to mp4? But on the browser I do feel it happens more on content rich pages. I am on wifi at home and at work its the edge and same thing. One page is what it takes for me… should I exchange it?

hans
May 31, 2008 @ 2:57 am

I am the proud owner of the iphone (16g) and I’m also experiencing safari crashes. Im only using wifi and the problem occurs mostly on data intensive webpages, but sometimes also on smaller pages.. First i thougt unlocking and jailbreaking the device with ziphone could have something to do with it but after seeing so many experiencing the problem i doubt that now – my guess is that the defect is caused by a memory leak..

zak
Jun 29, 2008 @ 11:37 pm

My Safari crashes all the time, but only when i am on myspace! I dont know why!

Shriniket Sarkar
Aug 7, 2008 @ 4:05 am

Hi,
I have had iPhone since March 2008.
But recently the Safari started crashing.
Yesterday it crashed 4 times during my usage for 30 min.It costs losts of data as when it comes alive again its fresh with memory.So all the information that you were visiting or say writing vanishes.

Aug 10, 2008 @ 8:16 pm

Just to throw my experience in here:

I noticed earlier today that when my iPhone 3G was switching between Edge and 3G, safari would reliably crash.

Perhaps you folks on wifi are having a similar issue, just with it for some reason switching between wifi and OTA.

Sean
Aug 23, 2008 @ 4:33 pm

My phone has actually been consistently crashing for about 3 months now, i’ve learned to live with it and hope that Apple will come out with some type of fix for this…basically I post alot on a sports message board and every time i get on the site and begin posting it would freeze up and go back to the home screen. Now it used to just do this when i would attempt to type on the website, but recently it has been doing it when i simply just want to view sites. I performed a restore on it last month but it doesnt seem to help, this is extremely dissapointing as this is probably the best phone on the markert right now and no one is even close to challenging it.

Here’s to Apple finding a solution to this headache….

Daniel
Aug 23, 2008 @ 5:20 pm

Yes it does happen. The iPhone 3G is my first Apple product. I’ve always used PCs and WM. I love the design and overall functionality of the iPhone, but I’m really dissapointed about its stability. I went through three updates already and the applications continue crashing. Safari is not the exception. Sometimes it crashes at random, sometimes you can repro the crash by going to the same site. Regarding complete freeze, I’ve got just one since I got the phone three weeks ago.
I would have expected more stability considering the lack of features in the individual applications.

stevino
Aug 28, 2008 @ 9:01 am

Yes safari crashes almost everytime i use it. Only tried it with wifi so far. Tried the hard reset and tried the iTunes restore. Still the same. Any solutions?

Shishir
Sep 1, 2008 @ 1:17 pm

I recently upgraded the firmware and the regularity of safari crashes is not very comforting. I can see this crash when I have three tabs open, browsing on wifi, and the site in question: apple.com apps page.

allan
Sep 2, 2008 @ 5:00 pm

it’s the java most likely. Java is very intense on system resources so dirty java code would over load the mini browser. I find I crash went I enter a java heavy site driven by a database if they could just alocate more systememory to it when needed like OSX does then I don’t think it would crash with heavy or frequent use

Sep 9, 2008 @ 3:04 pm

Keeps crashing on mine too. I don’t ever have more than 3 pages open. Just crashed for me now, so I’m now searching around for answers.

Shriniket Sarkar
Sep 10, 2008 @ 10:07 pm

Well you can search but there arent any answers for Crashes on Safari.

John
Sep 16, 2008 @ 3:47 am

My Safari crashes every time i use it with out fail and never whilst using the ipod function, its the only app i really use on it as the email part sucks and will only give me my emails from 1 year ago and nothing newer! Push doesnt work either!
The iphone from my experience is just as bad if not worse than my old windows mobiles!

Tc
Sep 17, 2008 @ 11:34 am

Mine has always crashed. I was hoping the new update would tackle it but it hasnt!
Its very frustrating when you are typing a messege, you’ve nearly completed it and the browser crashes!!

Mine crashes a lot on Facebook and even the official Apple forum!!

Someone said to empty Safari’s cache (Settings>Safari>Clear Cache) on a regular basis. Will this help?

Tc

William Gates
Sep 18, 2008 @ 5:58 pm

My iPhone Safari is also completely useless when trying to enter a message. Anything over three sentences is a guaranteed crash Windows style – losing all of my hen-pecking and tempting me to throw this thing against a wall.

Whatever happened to that “It just works” slogan Apple used to bandy about?

If only Apple weren’t so completely Draconian and would permit Firefox on the iPhone. Something with more customization and less stability issues please.

G
Sep 19, 2008 @ 7:51 pm

Mine crashes, especially when using Mobsters on Myspace getting really annoying!!

Bill Brennan
Sep 23, 2008 @ 9:07 pm

My iPhone Safari crashes on me multiple times daily. It’s probably the worst browser I have ever used. At this point I would consider IE to be an upgrade from Safari.

Filip
Sep 25, 2008 @ 2:58 am

Well im from middle europe and it crashes here too.
:)

Yesterday it froze for 10 minutes… Reset was not working.

The phone is nice, but the quality is so poor…

Quintin
Sep 25, 2008 @ 4:48 pm

I am entering this from my iPhone and crossing my fingers it doesn’t crash again.
What happens is the screen will blank and drop me out to the phone home screen – i.e. App icons.
I have just wasted several minutes on the apple store trying to purchase accessories but failing when safari kept crashing.
This device and the ‘native’ apps have evidently not been tested enough by Apple… And the US army are rolling these out? (according to Apple keynote PR)… Lord help us!!

Grail
Sep 26, 2008 @ 1:12 am

My iPhone has been crashing quite regularly while trying to play “parking wars” on facebook, I have the iPod running all the time.

This one is running 2.1

Chris
Sep 26, 2008 @ 11:37 am

Mine seems to do this as well.
Mostly when:
Several tabs are open in Safari
or
Running a Huge App.

Tim S
Sep 27, 2008 @ 5:59 am

I’ve only had my iPhone for a week, and I’ve had a stack of Safari crashes, mostly whilst browsing sites with a few photos on them. I had a look in the console log (you can access it through XCode with the iPhone SDK) and I found:

Sat Sep 27 11:48:04 unknown SpringBoard[22] : Memory level is urgent (9%). Asking Safari to quit.
Sat Sep 27 11:48:04 unknown SpringBoard[22] : Writing low memory report regarding com.apple.mobilesafari
Sat Sep 27 11:48:04 unknown MobileSafari[1561] : Safari got memory level urgent while active with one document, destroying plug-ins
Sat Sep 27 11:48:16 unknown ReportCrash[1563] : Saved crashreport to /Library/Logs/CrashReporter/MobileSafari-2008-09-27-114815.plist using uid: 0 gid: 0, synthetic_euid: 0 egid: 0
Sat Sep 27 11:48:17 unknown SpringBoard[22] : Application Safari got sufficiently warned but is still alive, killing it. Jetsam level: 9%
Sat Sep 27 11:48:17 unknown SpringBoard[22] : Writing low memory report regarding com.apple.mobilesafari
Sat Sep 27 11:48:17 unknown MobileSafari[1561] : Safari got memory level urgent while active with one document, destroying plug-ins
Sat Sep 27 11:48:19 unknown configd[21] : kernel memory event (96), free: 374, active: 610, inactive: 452, purgeable: 0, wired: 8462
Sat Sep 27 11:48:27 unknown ReportCrash[1564] : Saved crashreport to /Library/Logs/CrashReporter/MobileSafari-2008-09-27-114826.plist using uid: 0 gid: 0, synthetic_euid: 0 egid: 0

In other words, Safari runs out of memory and is killed by the OS. The only solution that I can think of is to stop using so many tabs…

Daniel
Sep 27, 2008 @ 4:29 pm

Man, I’m pissed.
My safari just won’t stop crashing. There were times, I thought I’d throw the damn thing at the wall.
It always seems to happen while typing a text for me.
Which makes this even more annoying

AppFzx
Oct 4, 2008 @ 12:23 am

I don’t use the iPod ever and my safari still crashes on average once every three minutes. Esp when entering text or loading long pages.

Tc
Oct 6, 2008 @ 5:24 am

someone gave me a great tip.
Literally power off your iPhone every night.
I think by doing that it keeps things fresh and I’ve had far less crashes.

Tc

Lars
Oct 7, 2008 @ 10:53 am

Same problem, and not just with Safari. Most apps would quit after a few minutes. Tried resetting which solved the problem but then spent an entire day re-building my faves and other settings…painful. Today I tried re-booting (hold down home and power buttons for approx 10 seconds) and that seems to have done the trick. Seems like it’s a memory leak problem to me. Guess I’ll just have to do that every couple of days. Not the end of the world but really annoying. ;-(

Photoboy
Oct 11, 2008 @ 7:47 am

I’m not alone in experiencing Safari crashes it seems. Mine dies on me all the time, most frequently while loading “big” pages with lots of content, e.g. icanhascheezburger.com.

I think Tim S’s comment above showing Safari quitting due to low memory is very interesting, as that would certainly explain why it crashes for people when they have lots of tabs open, they’re typing and the dictionary is in memory or have the iPod playing.

I guess this means it’s up to Apple to fix this by slimming down Safari’s memory footprint so it doesn’t run out as quickly. It’s not like on Windows Mobile where you can close a few apps, the iPhone supposedly only has one program running at once so it should have plenty of memory available. Maybe some apps have memory leaks and that’s why rebooting helps?

Robert Lozano
Oct 17, 2008 @ 2:44 pm

I am also having this problem. I used to reduce the crashing when 1.1.4 by eliminating the auto-correct feature. In facebook regular site happens while loading the page. Apple… you should work on a fix… its about time

Nigel
Oct 19, 2008 @ 4:50 pm

Same issue, darn thing crashes all the time (9-10 times a day). Facebook, banking… you name it.
Just like appfzx I have felt like throwing it against the wall many a time.

Oct 20, 2008 @ 11:00 am

I’ve had my 3g Iphone since beginning of september – its crashed 5 or 6 times a day soince then. Either it dumps out of safari into the main menu screen or more annoyingly, it freezes the screen and ipod music sticks like a scratched record and the only way out is a hard reset.

Its a shame because as a photographer in the music scene the iphone is everything I want and need (except blimmin copy and paste!) I’d just like it to work the way it should. I get really fed up of typing in a forum and losing everthing I’ve done.

Picard
Oct 20, 2008 @ 11:18 am

Safari has got to be the worst, most unstable browser I have ever used. I’ve been an ardent Windows user for all my life and this is my first experience using Apple products. Let’s say, I’m not very impressed at all. I can guarantee a Safari crash within a minute of opening the browser, even with no other apps open. Just try surfing to a content rich site such as Facebook. Unfortunately, the cut down made-for-iPhone version of Facebook lacks alot of features only available in the full regular site.

Oct 27, 2008 @ 2:12 am

just bought mine on Friday and safari crashes all the time with only 1 tab and no iPod music on. So annoying

Gursoy Yerli
Oct 29, 2008 @ 10:16 am

I think I found a solution for frequent safari crashes (at least it works for me). What started to do is to wait until safari loads the page completely before clicking any button or link or moving around the page. Forcing safari to quit and rebooting iPhone helps the issue as well.

Good luck…

Jed Donnelley
Oct 29, 2008 @ 6:52 pm

Safari crashes on me regularly on my new (2 weeks old, latest firmware) iPhone 3g. Very annoying. I’ve tried the suggestions I’ve seen, including rebooting the iPhone and clearing the Safari cache. That didn’t help. I turned off support for Javascript and didn’t have any crashes for a short time, but browsing without javascript support is almost useless these days.

IMHO Apple really needs to fix this. They can’t replicate this problem and debug it? Just browse to news sites like Yahoo or what Google news points to. Crashes for me are quite frequent for those sites.

Joe
Oct 30, 2008 @ 8:57 am

Safari crashes constantly on my 3G iPhone with version 2.1 software.

Apple are you listening!! These bugs tarnish an otherwise fine product.

P.S. Will a flash player ever be integrated into iPhone Safari? What a shame :-(

Ian
Oct 30, 2008 @ 11:16 am

I get Safari crashes VERY frequently – especially on Flickr. If I am typing that usually slows, freezes then a few seconds later – crash. Never had this issue with previous iPhone software releases

mike
Oct 31, 2008 @ 7:58 am

Mt Safari crashes regularly, too. I’ve had the iPod music going into spasm repeat mode at the same time, needing a hard reset. Very bloody annoying! Perhaps the good news is my brother-in-law works on the production team of Today Tonight (a tabloid style current affairs TV show in Australia … very trashy, he admits, but strangely popular) and they are poised to do a story about the phenonomon in November … perhaps this might kick Apple into action.

Peter
Nov 6, 2008 @ 10:02 am

Was having the same problem on wifi, edge and 3g (new iphone, only had it 3 weeks). Would crash after 40 seconds on anything, with nothin running in the background. Tried recommended reset, so far so good

Gary Lerhaupt
Nov 6, 2008 @ 1:12 pm

On my 20 minute train ride to work, safari will regularly crash twice. Some days (like today) it crashes 3 times in this time period. It also crashes in my apartment and it crashed in Europe.

Nov 6, 2008 @ 2:13 pm

Yes, mine crashes often, multiple times each day. When I called Apple just now for support, I was asked for an example of what I’m doing when it crashes. I said “checking Gmail”. Then I was grilled on why I am checking Gmail through the broswer instead of using the email app. “Jeez”, I said, “do I really have to explain it to you? And why should it matter. Safari crashes a lot during all sorts of various activities”.

They had me reset, clear the cookies, cache and history, and I’ll see if it improves. But I’m also calling ATT next and letting them know that if it continues I will return the phone and expect a refund. It’s not performing as advertised.

Shriniket Sarkar
Nov 9, 2008 @ 4:53 am

Hey guys ,
Well definitely the wishlist will go on.But for the Safari Crashes i found this new app useful. Its named MyFox …it didnt crash for me till now.Lets see.Try it.

Tc
Nov 9, 2008 @ 7:10 am

Its not technically Safari’s fault.
Its the iPhone.
I dont think changing browsers will help.
Best thing to do is let the page fully load before you start typing (its invariably when you are on a forum that is crashes).
Tc

Nov 14, 2008 @ 1:36 pm

my iPhone 3g safari crashes 100% of the time. Just access WSJ.com and it crashes on the first page

mlf
Nov 17, 2008 @ 10:24 am

hi,
my 3g italian iphone crashes too;
it happens multiple time each day in wifi and 3g with cleared cache and after complete reboot

jb
Nov 18, 2008 @ 3:57 am

One day old iPhone, trying it out by browsing using wifi at a starbucks and it kept on crashing. wasn’t using iPod or any other app. Was browsing apple store searching for the reviews on apple’s Bluetooth headset. Everytime I type Bluetooth on the search line, it seems it tries to load the result page and then it crashes and takes me back to the homescreen. Today it kept on crashing again when I try AT&T website to find a the nearest store. Had to keep repeating the search because it keeps on crashing. Oh btw, on AT&T website when I’m typing the zip code the delete or back button doesn’t work. Had to reset the page. I got to this forum doing a search on safari crashes. And it crashed again while I was posting my comment. This is the second time I’m typing this after doing the iPhone reset and it seems like I’ll be able to post this now. Today is the 2nd day I’ve had this iPhone.

ben
Nov 24, 2008 @ 8:35 am

Version 2.1 – Safari crashes far too frequently. Re-booting on a regular basis is not a fix.

james
Nov 30, 2008 @ 9:43 am

yeah I have this problem with the safari crash too,and very poor 3G signal,had the phone replaced twice still the same problem,even replaced the sim,but no help,I am running on the 2.1,at the moment many people recomend updating on itunes to 2.2 software,they say it solves most common problems like bad signal for 3G or safari crashes,so I think I will give it a try,when I get me mac back from repair,not really sure if it safe to go to Internet caffee to download itunes and update my phone? Is it safe,any advice?

Jim
Dec 1, 2008 @ 6:30 pm

After the 2.2 update, I thought the crashing was over. After about a week, however, they have returned with a vengence. I had 1 crash while listening to the iPod and that apparently opened the floodgates. Every five minutes or so it crashes. It is definitely a memory issue. Which is strange because I thought OSX is supposed to give apps all the resources available on the system…

henry blince
Dec 5, 2008 @ 3:08 pm

With 2.2 installed Safari now crashes every ten minutes or so and doesn’t return to the site it’s crashed on. But I’ve got street views and I can turn off predictive text; That makes me feel *so* much better. Useless piece of Apple cr*p.

Matt
Dec 10, 2008 @ 10:26 am

My Safari crashes all the time. At least 3 times a day. Doesn’t matter how many tabs I have open or if I have the ipod app running. Very frustrating. Newest OS version, 3G phone, I reboot it at least a couple times a week.

Dec 12, 2008 @ 5:55 pm

I’ve noticed far less crashing lately after the big 2.2 update. It’s only crashed so far when I tried to open a YouTube blog page with 5,000 comments!

Tim Ballard
Dec 13, 2008 @ 10:09 am

Mine crashes on occasion which I find really irritating. I’m using it at the moment though so it’s not all bad. What I find really strange is that in the old days Apple used these mass market appeal consumer goods like the iPod to showcase Apple products, but there are many things wrong with the iPhone that put me off Apple computers completely. You May argue that the iPhone is a Market leader in it’s field but let’s face it, phones are hardly well represented with impressive alternatives. In fact I think most of the main phone manufactures are to blame for the iPhone’s dominance by producing unimaginative poorly designed products.
There is always talk of an iPhone killer and Its only a matter of time before someone pulls their finger out and produces a true rival

malikia
Dec 13, 2008 @ 12:34 pm

my fone crashes everday I only have one tab open and it still crashes. I don’t know what the problem it. This is my 3 iPhone and I have this problem everytime. It drives me crazy. I have restored my fone got the replacement phone everything. But the
problem is still there. Apple really need 2 figure this out and fast.

Dec 14, 2008 @ 2:09 am

Yes, it has crashed probably 10 times now from initaly being on the internet and straight back to the home screen! :( I’ve only had the phone for a week!!!

Dec 23, 2008 @ 6:17 pm

Crashes all the bloody time.

Real pain the ass.

We early adoptors should singing Apple iPhone praises to our followers, and tell the truth. Maybe I should advise all my friends on iPhones draw!!

Stephen Gibbs
Dec 29, 2008 @ 12:03 pm

Ya I just bought the iPhone 3g from the at&t store upgrading, I’ve had it less than 3 weeks and as I’m traveling to see family it crashes alot. Yes it’s mostly when I have 4 to 5 tabs open doing multiple things but it’s very annoying and I have noticed that it gets kind of sluggish at times as well so it’s got to be a memory thing, I just cleared my cookies and all those temp stuff to see if it improves. Since I’ve added quite a few applications straight through the iphone, since I first got it so I have done a few hard resests for the applications to show up after I installed them.

Jan 1, 2009 @ 12:05 pm

THE SAFARI CRASHES ON MY IPHONE ONCE A WEEK.

Jan 1, 2009 @ 12:08 pm

LIKE IT STURNS BLACK FOR 2 SECONDS AND THEN YOU THE HOME SCREEN ICONS

Jagdish
Jan 9, 2009 @ 11:50 am

I have started having frequent crashes of late. Noticed that it crashes on certain kinds of web pages. For example it crashes on the google finance site. I dont think it has crashed on sites designed for the web such as cnn and reuters. Also, it crashes when i expand web pages to increase text size to read them. These crashes are getting more and more frequent. I also suspect this might be linked to the apps that we download. i had faced this crashing problem with a air hockey game i had downloaded and had to remove it.

Sharonn
Jan 9, 2009 @ 4:02 pm

Ive had my iphone 3g for about 3 weeks now and safari crashes at least once a day, i phoned O2 who said to do a reboot by holding the home button and on/off button but it hasnt made any difference, should i bother sending my phone back to get a replacement or is there not much point since everyone seems to be experiencing this problem. Has Apple actually acknowledged these problems????

Tc
Jan 13, 2009 @ 3:19 am

My Safari used to crash a lot particularly on the Facebook site. But now I view Facebook through the Facebook application it doesn’t happen much.
It’s one of those things.
Tc

Photoboy
Jan 13, 2009 @ 4:14 am

As far as I know, no-one is talking about this problem. I’d have thought at least one of the tech sites would have picked up on this and started making a noise about it by now. I don’t think returning your phone for a replacement will help, it really seems to be a software rather than hardware problem unfortunately.

It’s pretty bad O2 are just telling people to reboot, as that’s not a real fix it just masks the problem for a bit. All rebooting does is free up some memory for a while to make it seem like it’s fixed.

I’ve noticed very big/complex pages or Javascript heavy pages tend to be the ones that cause crashes the most often. For example, the badly written homepage to IGN.com causes my iPhone to crash regularly. Kotaku.com and the various icanhascheezburger.com sites also tend to cause frequent crashes.

Apple never acknowledge faults in their products if they can help it, so I wouldn’t expect them to talk about this problem. For now all we can hope for is that the tech press actually pick up on this problem and start making a noise about it. If there is enough bad press Apple will have to get off its arse and start fixing it.

Tonyel
Jan 14, 2009 @ 2:39 pm

Every time I’d go on myspace or facebook the iPhone would crash. So I deleted the cookies and everything in safari then reset the phone it was fine for a few than started again .what’s the problem?

Stev
Jan 15, 2009 @ 12:19 am

Mine crashes every couple of days. I look for a pattern but just can’t find one.

Rex
Jan 15, 2009 @ 1:37 am

My browser crashed multiple times daily. I have tried deleting cache, reset, shutdown, memory freeing app. Nothing seems to work I am on firmware 2.2 btw.

Edward
Jan 21, 2009 @ 12:49 am

About the crashes. It is clear that it is almost always caused by Safari using too much memory.

1) Reboot the ipod (hold the top button for 5 seconds). This removes any resident programs from memory that may have been spawned by an app.

2) If you have jailbroken your iPod: Disable anything resident. For example, scrobbled, a nifty app to scrobble songs in the background takes up 12 of my 128M of memory. Disabling SSH can help (but not much). Winterboard takes up a good amount of memory. Disabling this can help. In short, DON’T JAILBREAK YOUR PHONE unless you know wtf your doing.

3) Reduce the amount of web pages.

4) Delete cookies from settings menu.

5) Deal with it. Sadly, even doing all of the above won’t stop a page with heavy jscrpting from crashing your Safari.

Photoboy
Jan 28, 2009 @ 4:41 am

I see a new firmware is out: 2.2.1. It claims to improve Safari stability, but I think 2.2 claimed that as well, so we’ll have to see. I’ll make sure to come back here and report on how well it works after a few days of heavy usage.

jez
Feb 2, 2009 @ 1:39 pm

It seems better for me with the new 2.2.1 firmware. Photoboy, how is it for you?

Photoboy
Feb 3, 2009 @ 3:08 am

So far it’s been 99.9% perfect, the only thing that has crashed it is an extremely large and Javascript heavy page (about 2MB of HTML and JS code) I wrote some years back for a customer. Everything else has been perfectly stable even on really large sites like IGN.com. So I’m quite happy to consider this problem fixed!

Feb 12, 2009 @ 9:14 am

I agree about the Java and database intensive websites. My itouch crashes pretty regularly on specific sites that I go to. For instance, my homepage is SFGate. Com. This site crashes pretty regularly but not all the time. My theory is that certain ads that are being pulled cause it to crash. This doesn’t matter if I have one tab open or six, once I get to a Java intensive website, if I don’t wait for everything to load completely, it will almost surely crash.

I also had a theory that it did not crash prior to me installing some huge apps on my itouch, this kinda went along with the memory usage theory.

Tc
Feb 12, 2009 @ 5:26 pm

there is an app called ‘Free Memory’. With one click it clears the memory cache. Itvalso tells you how much static memory you have available at a paticular time. Give it a go. I think its free.
Tc

mallikarjuna
Feb 25, 2009 @ 12:40 am

My Iphone crashes when page is not completely loaded
Webpages marketwatch.com moneycontrol.com crshes
No iPod or other apps running

Tc
Feb 27, 2009 @ 3:33 am

Try the app mentioned above. I informs you how much free memory is available, if it is a small amount you can then free it up and increase it. This stops the crashing!
Tc

[...] is normal for the iphone. http://www.appleiphonereview.c.....i-crashes/ Its happened since firmware 1.0 and apple has not payed any attention to it. theres nothing you can [...]

papabradley
May 15, 2009 @ 7:29 am

I have owned an iPhone for about 2 weeks now. Within the last few days Safari has been crashing while trying to access Google Finance – particularly when I attempt to view a particular stock (symbol). I disabled Java and TADA! No crashes! Now i will see how limited my browsing experience will be without it. Go figure.

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